Terms & conditions

1. About these terms

These terms apply when you browse bedior.com.pk or place an order with Bedior, Faisalabad, Pakistan. By placing an order, you agree to them.

2. Placing an order

• Placing an order on our website is a request to buy. It becomes a confirmed order only after we call you and you confirm it.
• We usually call within 2 working hours (Monday to Saturday, 10am–8pm). If we can’t reach you within 48 hours, the order is cancelled.
• We may decline an order — for example, if an item is out of stock or the details can’t be verified. If you’ve already paid, we’ll refund you in full.

3. Prices & payment

• All prices are in Pakistani rupees (Rs.) and include applicable taxes.
• We don’t take payment on this website. We share payment details on the confirmation call, and we dispatch your order once payment is received.
• The price you confirm on the call is final. If a price on the website is wrong, we’ll tell you before you pay.
• Discount codes can’t be exchanged for cash and only one can be used per order.

4. Delivery

We deliver across Pakistan through courier partners. Delivery times shown are estimates, not guarantees. Delivery is free on orders over Rs. 5,000; otherwise a Rs. 350 fee applies. See Shipping & delivery for details.

5. Changing or cancelling

You can change or cancel your order free of charge any time before it’s dispatched. Once dispatched, it can’t be cancelled.

6. Damaged or incorrect items

If your order arrives damaged, faulty or not what you ordered, message us within 48 hours of delivery with your order number and photos. Once the original item is returned to us, we’ll replace it at no cost. If a replacement isn’t available, we’ll refund the item.

7. Product information

We describe and photograph our products as accurately as we can, but colours may look slightly different on your screen, and handcrafted details such as embroidery can vary a little from piece to piece.

8. Our content

All photos, designs, prints and text on this website belong to Bedior. Please don’t copy or use them without our written permission.

9. Our responsibility

We’re responsible for delivering the products you order as described. We aren’t responsible for delays caused by events outside our control, such as strikes, severe weather or courier disruption. Nothing in these terms limits your rights under Pakistani consumer law.

10. Governing law

These terms are governed by the laws of Pakistan, and any disputes will be handled by the courts of Faisalabad.