Help centre
Shipping & delivery
Everything about getting your order to your door — from our confirmation call to the day your parcel arrives.
- Free over Rs. 5,000Rs. 350 below that, anywhere in Pakistan
- 2–5 working daysAfter we confirm your order
- We call before dispatchNo online payment needed
- Details on WhatsAppPayment details and tracking number
How ordering works
We don’t take payment online. Instead, a real person from our team confirms every order with you first — so your size, colour and address are right before anything ships.
Place your order
Add items to your bag and share your name, mobile number and address. It takes about a minute.
We call to confirm
Usually within 2 working hours (Mon–Sat, 10am–8pm), in Urdu or English — at the time you choose.
You pay
We share payment details on the call and send them on WhatsApp. We confirm the moment it’s received.
We dispatch
Packed in Faisalabad and handed to our courier the same or next working day.
Delivery times
Delivery times are counted in working days (Monday to Saturday) from when we confirm your order and receive payment.
1–2 working days
| City | Delivery time |
|---|---|
| Lahore | 1–2 working days |
| Faisalabad | 1–2 working days |
| Islamabad | 2–3 working days |
| Rawalpindi | 2–3 working days |
| Multan | 2–3 working days |
| Karachi | 3–4 working days |
| Peshawar | 3–4 working days |
| Hyderabad | 3–4 working days |
| Quetta | 4–6 working days |
| Other cities & towns | 3–5 working days |
Remote areas, public holidays and severe weather can add 1–3 days. We’ll tell you on the call if we expect a delay.
Delivery charges
Free
Orders of Rs. 5,000 or more
Calculated after any discount code. Applies anywhere in Pakistan.
Rs. 350
Orders under Rs. 5,000
A flat fee for any city — shown in your bag before you place your order.
Bulky items such as comforters and bridal bedding ship at the same rate. There are no hidden charges at your door.
Order details on WhatsApp
We send these to the WhatsApp number you gave us:
- Order received — your order number and a summary.
- Confirmed — after our call, with payment details.
- Dispatched — with your courier’s name and tracking number.
On delivery day
Keep your phone nearby.The rider calls before arriving and may need directions — your landmark helps.
Check the parcel.If the packaging is torn or wet, take a photo before opening it.
Anyone can receive it.A family member or guard at your address can accept on your behalf.
If something’s wrong
If your parcel arrives damaged, or you receive the wrong item or size, message us on WhatsApp within 48 hours with your order number and a few photos. Once you send the original item back, we’ll arrange a replacement at no cost to you.
Report a problem on WhatsAppQuestions
Do I pay online?
No. There’s no online payment on Bedior. After you place your order, we call you to confirm it and share payment details. We dispatch as soon as payment is received.
What if I miss the confirmation call?
We’ll try twice more over the next working day and send you a WhatsApp message. If we can’t reach you within 48 hours, we cancel the order — you can always place it again.
Can I change my order after placing it?
Yes — until it’s dispatched. Tell us on the confirmation call, or message us on WhatsApp with your order number.
Do you deliver to my town?
We deliver to most cities and towns across Pakistan. If you’re unsure, choose “Other city” when ordering and we’ll confirm on the call.
Can someone else receive my parcel?
Yes. Anyone at the address can receive it. Let us know on the call if you’d like the rider to contact a different number.
Still have a question?
Message us on WhatsApp — real people, Monday to Saturday, 10am–8pm.